Vodafone's Ghana subsidiary has been barred from
signing up new customers until the end of July following a serious
network outage.
Vodafone suffered the network outage from around 10am on the 2nd June, which
lasted through to midday on the 3rd June.
According to report submitted by Vodafone, their Network Operations Centre
observed a loss in the visibility of the network using the monitoring tools.
Upon probing further to identify why the visibility had occurred, they realised
that a network failure had occurred, which affected all subscribers on the
Vodafone Fixed and Mobile Networks.
The regulator, the NCA directed Vodafone to investigate and rectify the
issues on their core network involving their Recharge Platform and the Home
Location Register.
Until that has been done, the only sales the network may make are prepay
top-up vouchers for existing customers.
Vodafone is also required to submit their Consumer Compensation Plan to the
Authority for approval, this compensation is for Fixed Line and Mobile Service
subscribers who suffered inconveniences by the outage.
Vodafone owns 70% of the mobile network, with the government owning the
remaining 30% stake.
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